Privacy Policy
Effective Date: 1 July 2026
1. Introduction
King&Company Property Group (“King&Company”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website (https://www.kingcompanypg.com), engage our services, or otherwise interact with us.
By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. What Personal Information We Collect
The personal information we collect depends on the nature of your dealings with us and may include:
- Full name
- Residential and postal address
- Email address
- Telephone number
- Date of birth (where required)
- Government-issued identification documents (such as a driver’s licence or passport)
- Property ownership details
- Property addresses and transaction information
- Financial information where required for property transactions
- Information relating to the source of funds or source of wealth where required by law
- Information regarding companies, trusts or beneficial ownership where applicable
- Any information you provide through enquiries, forms or correspondence.
When you visit our website, we may also collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring website
- Cookies and similar tracking technologies.
3. Why We Collect Your Information
We collect and use your personal information to:
- provide real estate sales, leasing and property services;
- respond to your enquiries;
- manage property transactions;
- communicate with buyers, sellers, landlords, tenants and other parties;
- prepare contracts and other documentation;
- arrange inspections and appraisals;
- provide customer support;
- send marketing communications where permitted by law;
- improve our website and services;
- maintain business records;
- comply with our legal obligations; and
- protect our legal rights and prevent fraud.
4. Anti-Money Laundering and Counter-Terrorism Financing
King&Company may be subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated legislation.
To comply with these obligations, we may collect, verify, use and retain personal information for identity verification and customer due diligence purposes.
This may include:
- verifying your identity using government-issued identification;
- conducting electronic identity verification;
- identifying beneficial owners and persons acting on behalf of others;
- undertaking risk assessments;
- collecting information relating to the source of funds or source of wealth where required;
- maintaining records required by law.
If you do not provide information required for AML/CTF compliance, we may be unable to provide certain services.
5. How We Collect Personal Information
We collect personal information directly from you when you:
- contact us;
- complete enquiry forms;
- request an appraisal;
- list or purchase a property;
- attend inspections;
- subscribe to our marketing communications;
- communicate with us by email, telephone or in person;
- use our website.
We may also collect information from:
- your authorised representatives;
- legal advisers;
- conveyancers and solicitors;
- financial institutions;
- government agencies;
- publicly available records;
- identity verification providers; and
- other parties involved in a property transaction.
6. How We Use and Disclose Your Information
We may disclose your personal information to:
- our employees and authorised representatives;
- real estate agents within our business;
- conveyancers and solicitors;
- mortgage brokers and financial institutions;
- property valuers and inspectors;
- marketing providers;
- technology and cloud service providers;
- identity verification providers;
- contractors and service providers;
- government departments and regulatory authorities;
- AUSTRAC;
- law enforcement agencies where required by law;
- courts and tribunals;
- any other person authorised by you.
We will only disclose your personal information where it is necessary for the purposes described in this Privacy Policy or where required or authorised by law.
7. Marketing Communications
We may use your personal information to provide information about properties, market updates and services that may interest you.
You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in our emails; or
- contacting us using the details below.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies help us understand how visitors use our website and enable certain website functionality.
You can disable cookies through your browser settings, however some features of our website may not function correctly.
9. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We use physical, electronic and administrative safeguards to protect information collected, including information obtained for AML/CTF compliance.
Although we take reasonable precautions, no method of transmitting information over the internet is completely secure.
10. Retention of Information
We retain personal information for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations, including record-keeping obligations under privacy, taxation and AML/CTF legislation.
When information is no longer required, we will securely destroy or de-identify it where appropriate.
11. Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
We may require proof of identity before providing access.
12. Overseas Disclosure
Some of our technology providers may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
13. Complaints
If you believe your privacy has been breached, you may contact us using the details below.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website and will include the effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
King&Company Property Group
Shop 5, 3-5 University Drive
Meadowbrook QLD 4131
Email: hello@kingcompanypg.com.au
Phone: (07) 3805 2755